Faqs

Payments & Documentation

What payment methods are accepted? You can sign in and pay using email/password, Facebook, or Google-linked accounts. Payment details are confirmed and tracked through your profile dashboard. We accept payment bank transfers and online payment. All bank transfers are to be made only to our business account. What documents will I receive after ordering? Once your order is processed, you can view and download associated documents from your profile, including your receipt, bill of export, bill of lading, and other relevant paperwork.

Browsing & Ordering

How do I search for a vehicle? You can visit the platform and browse a grid-based listing of vehicles. Each card shows the price, brand, model, year, and condition of the vehicle. Can I view prices in my local currency? Yes. There is a currency selector at the top of the page that lets you switch to any African country's currency. What additional services can I add to my order? On the vehicle detail page, you can optionally add custom clearing (handling import duties and documentation) and home delivery. How do I sign up? You can register by providing your name, email, and phone number, or sign up quickly using your Google or Facebook account.

General

What is the Autoimport Platform? Autoimport is an ecommerce platform that allows Africans to import vehicles and vehicle spare parts directly — primarily from China — at clean titles and competitive prices, without relying on local dealers who may sell refurbished or accident-damaged cars. Why should I import a car through Autoimport instead of buying locally? Many vehicles sold locally in Nigeria and across Africa are accidented cars that have been refurbished, with their history hidden from buyers. Autoimport gives you access to clean-title vehicles sourced directly, so you know exactly what you're getting. Which African countries can use the platform? The platform is designed to be accessible to all Africans, supporting vehicle imports into any African country.

Order Tracking

How can I track my vehicle after payment? After logging in, your profile dashboard shows the real-time status of your order. The stages are: 1. Payment confirmation pending 2. Payment confirmed 3. Vehicle picked from lot 4. Vehicle at port 5. Vehicle shipped 6. Vehicle landed at port 7. Ready for pickup Will I see photos of my vehicle during the process? Yes, images of your vehicle are uploaded at every stage of the import journey so you can visually confirm its condition and location. How will I know when my vehicle is ready for pickup? You will see the date, time, and pickup location in your profile once that information becomes available.

Support

Can I speak to someone about the import process? Yes. There is a customer service chat option on the platform where you can talk directly to an agent for guidance on any step of the import process. We can be contacted via email,m whatsapp, facebook page, telegram and instagram Where can I learn how the platform works before ordering? Click the "How It Works" link in the navigation menu. It will take you to a dedicated page explaining the full ordering process step by step.